Replacing a broken laptop hinge, a faulty webcam module or a damaged display lid. This suits you if your laptop screen wobbles or will not stay open, the lid is cracked or loose, or the built-in webcam has stopped working. Labour only. Parts are extra.

Request it through the Service request form and send the laptop in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

A backup of your files copied to suitable media of your choice, so you have a safe copy before you repair, reinstall or replace a machine. It suits you if you want your photos and documents protected and are not sure how to do it yourself.

Media is extra if I supply it. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Copying one drive to another when you send the drives without the computer. This suits you if you are moving to a new drive and want to keep Windows and your files as they are, without reinstalling. The new drive should be the same size or larger.

If you want to send the computer too, see Drive cloning, with machine. Request it through the Service request form and send the drives in by mail-in, with the mail-in fee for your parcel size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Replacing your PC power supply with a new one. This suits you if your PC will not switch on, or you want to replace an old power supply. Labour only. The power supply is extra.

Request it through the Service request form and send the PC in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Fitting or replacing an accessible RAM module, with a basic hardware check. This suits you if your PC is unstable or shows memory errors. Parts are extra.

Fault diagnosis beyond the authorised work is not included. Soldered RAM, where the memory is fixed to the board, is not a standard RAM repair. A mainboard swap may be the route, so send a request and I will advise before anything is sent in. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Fitting most RAM, storage and other component upgrades. This suits you if your PC or laptop is slow and has parts that can be improved, such as more memory or a faster drive. Labour only. Parts are extra.

Mainboard and power supply upgrades are listed separately. Request it through the Service request form and send the machine in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Replacing a non-touch laptop display. This suits you if your laptop screen is cracked, faulty or showing a damaged picture. Labour only. Parts are extra.

If your screen is touch-enabled, see Touchscreen repair or replacement. Request this laptop screen repair through the Service request form and send the laptop in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Replacing an easily reached part such as a Wi-Fi or Bluetooth card, or a removable cover or panel. This suits you if your wireless has stopped working or a cover is loose or missing. Parts are extra.

It does not cover batteries or full housing work. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Post your device to me and I do the rest. Mail-in covers the complete postage both ways, to me and back to you. I do not travel to you, so you take the device to the post office to send it. If that suits you better, I can arrange a courier collection instead, subject to availability. I confirm the cost and details with you first. The fee depends on the size of the device. Small (phones, tablets, very small laptops under 2kg): £15. Medium (standard laptops and desktops): £25. Large (large towers, gaming PCs and large gaming laptops): £35.

Anything oversized or unusual is quoted separately. Your shipping label is sent once the mail-in and diagnostic fees are paid. Request your service through the Service request form first. All services are subject to availability, and I confirm with you before anything is sent in.

Replacing a touch-enabled display assembly. This suits you if your touchscreen laptop screen is cracked or the touch has stopped working. Labour only. Parts are extra.

If your screen is not touch-enabled, see Screen repair or replacement. Request it through the Service request form and send the laptop in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Removing a dead or faulty mainboard and fitting a replacement. This is the job when a PC or laptop will not power on or behaves as if the mainboard has failed. Labour only. The replacement board is extra.

If you are not sure the mainboard is the fault, a workshop diagnostic is the place to start. Request this through the Service request form and send the machine in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Swapping a laptop battery that comes out without tools, so the machine can hold a charge again. This suits you if your laptop only runs on the charger or the battery has stopped lasting. Labour only. The battery is extra.

If your battery is inside the case and the device has to be opened, see Internal battery or CMOS battery replacement. Request this through the Service request form and send the laptop in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Cleanup and performance tuning to speed up a slow PC or laptop that still works. This suits you if it takes ages to start, programs lag or it has become cluttered over time. It is done in the workshop.

A remote version is booked separately online. For the workshop version, request it through the Service request form and send the machine in by mail-in, with the mail-in fee for your device size on top. If the hardware is the limit, an upgrade may suit you better. All services are subject to availability, and I confirm with you before anything is sent in.

A full Windows installation with drivers and updates, for when Windows needs putting on from scratch. This suits you if Windows will not start properly, has become unusable or you want a fresh start.

Data transfer is not included. Windows 11 needs at least 4GB RAM and 64GB storage or it will run badly. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Replacing a battery that needs the device opened, including CMOS batteries. This suits you if your laptop drains fast or will not run without the charger. Labour only. The battery is extra.

If the battery comes out without tools, see FRU / external battery replacement. Request this through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

A workshop assessment of the fault you want looked at. This suits you if your PC will not start or you suspect a hardware fault. It includes a condition record with photos, targeted fault testing, a device health report, an internal clean where the device has to be opened and an itemised repair recommendation.

Repairs and parts are not included and only go ahead with your approval. Testing is aimed at the reported fault, so unrelated or intermittent faults may not be found. Request it through the Service request form and send the device in by mail-in. All services are subject to availability, and I confirm with you before anything is sent in.

Install or reinstall an operating system of your choice, as long as your machine supports it. Includes the install, basic compatibility checks and a test that it starts properly. This suits you if you want a different system on your machine or need one reinstalled.

Drivers and configuration are not included. For Windows with drivers and updates, see Full Windows installation. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Work that needs the device fully opened, such as island keyboards and difficult palm rests. This suits you if a keyboard or palm rest is faulty and cannot be reached by simply lifting a cover. Labour only. Parts are extra.

Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

I build your PC from parts you supply or parts I source for you. This suits you if you want a custom or gaming PC put together properly. Prices start from £100, depending on the build. Parts are extra.

Larger or more involved builds are quoted before I start. Tell me what you want through the Service request form. All services are subject to availability, and I confirm with you before anything is sent in.

Removal of adware, unwanted browser extensions and redirects. This suits you if your browser keeps showing pop-ups, has toolbars you did not add, or the home page and search engine keep changing. It is a cleanup of the browser side of things.

For deeper infections, see Anti-malware cleanup. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Full housing, palm-rest or structural casing work for a cracked or damaged laptop or PC case. This suits you if the body of the machine is broken, split or no longer sits together properly. Labour only. Parts are extra.

Simple removable covers are under Component repair instead. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

A full internal and external clean with visual condition checks for a standard desktop or laptop. This suits you if your machine is dusty, noisy or due a clean.

Thermal paste and benchmarking are not included unless agreed. Request it through the Service request form and send the machine in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Malware scan, removal and basic security checks, done in the workshop. This suits you if you suspect a virus, keep getting pop-ups, or your PC will not clean up. Prices start from £40, depending on how severe the infection is.

Deeper recovery is quoted separately. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Basic software level recovery of your files from a hard drive or SSD. This suits you if a drive is not running right and you want your files off it. The price is £35 if successful and £15 if not.

Recovery is not guaranteed. A physically damaged drive needs a separate specialist quote. Request it through the Service request form and send the drive or device in by mail-in, with the mail-in fee for your parcel size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Upgrading the motherboard in your PC. This suits you if you want a newer board for a faster or more capable machine. Labour only. Parts are extra and compatibility is checked before anything is ordered.

Request it through the Service request form and send the PC in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Copy everything from your old drive to a new one, with the computer supplied. This suits you if you are moving to a new drive and want to keep Windows and your files as they are, without reinstalling. The new drive should be the same size or larger to avoid boot problems.

Request it through the Service request form and send the computer in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

Fitting or replacing an accessible drive, with a basic hardware check. This suits you if your PC is slow, will not boot properly or shows drive warnings. Parts are extra.

Cloning, data transfer, OS installation and data recovery are not included and are itemised separately. Request it through the Service request form and send the device in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.

A full service with cooling checks aimed at gaming machines. This suits you if your gaming PC or gaming laptop is running hot or is due a thorough clean.

Thermal paste and benchmarking are only included when agreed. Request it through the Service request form and send the machine in by mail-in, with the mail-in fee for your device size on top. All services are subject to availability, and I confirm with you before anything is sent in.